Estimated Shipping and Delivery Times
Note that estimated shipping times are based on the availability of the product(s). If the product(s) you have ordered is on backorder or out of stock, we will contact you with the earliest shipping date available. If a problem exists with your order or a product is no longer available, we will contact you as soon as possible. For stock availability, email customer service at firstname.lastname@example.org BEFORE placing your order. Circumstances may arise with our vendors that can cause a delay with products. Once you have placed your order, you are only eligible for store credit. ALL SALES ARE FINAL.
Shipping & Delivery
Please be aware there are variables out of our control, that may cause delays, we, at Shop Elle Decor, will do everything in our power to best accommodate your delivery needs in a timely manner. Occasionally, circumstances may arise with our vendors that may result in a delay in the delivery of your item(s). Please note that shipping times for large items, (furniture, large light fixtures, and some rugs) are approximately 3-4 weeks from the time that the item(s) become available and are scheduled for pickup from our vendors.
Freight companies usually schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. The freight company will contact you prior to delivery to schedule a delivery date and time. Please note this time frame can range from a 2-4 hour block. Please contact the carrier as soon as possible if you need to reschedule the delivery (additional charges may apply). You will be charged a delivery trip fee if a scheduled appointment is missed so please contact the freight company as soon as possible to reschedule so as to not incur any additional charges. Please do not schedule the item/items to be delivered when no one is home to receive them.
For standard freight delivery, our shippers will deliver furniture to your driveway. If you would like your item(s) placed inside the threshold of your home that would be “Inside Delivery” for an additional fee of $150 at checkout. This Inside Delivery charge does not include bringing the item(s) upstairs, unpacking items, or disposing of any packing materials. Inside Delivery only includes bringing the item(s) into the threshold of your home.